My booking request was declined

We could not fulfil it — the email explains why, and nothing was charged.

Common reasons

  • The gear became unavailable for your dates.
  • Verification was still pending or needed an update.
  • We could not serve the requested location or timing.

What you need to do

Try different dates or alternative gear, or contact support and we will help you find a working option.

Related answers

Still need help?

Talk to a person

If this did not answer your question, send us the details and we will reply to the email or number on your account. Include your booking reference for the fastest answer.