My document upload is failing

Most upload problems are file size or connection — use a photo under 10 MB on a stable connection.

Try this

  1. Check the file is a photo or PDF under 10 MB.
  2. Switch to a stronger network connection.
  3. Retake the photo in good light, with all four corners visible.
  4. Try again from the same step — your earlier answers are saved.

Still stuck?

Contact support and attach the document there.

Related answers

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