The gear was damaged during my rental

Tell us as soon as it happens — do not try to repair it yourself.

What you need to do

  1. Stop using the item.
  2. Photograph the damage.
  3. Contact support with your booking reference and what happened.

What happens next

We assess the damage at inspection, share the repair cost with you, and settle it from your deposit. Anything above the deposit is discussed with you directly.

Related answers

Still need help?

Talk to a person

If this did not answer your question, send us the details and we will reply to the email or number on your account. Include your booking reference for the fastest answer.

Contact supportCheck my bookings