My verification was approved but checkout still asks me to verify

Refresh the page or sign out and back in — your session is showing an old status.

What you need to do

  1. Pull down to refresh, or reload the page.
  2. If it persists, sign out and sign in again.
  3. Open Profile and confirm it shows Verified.
  4. Still blocked? Contact support with your booking details.

What happens next

Once your session picks up the new status, checkout lets you continue.

Related answers

Still need help?

Talk to a person

If this did not answer your question, send us the details and we will reply to the email or number on your account. Include your booking reference for the fastest answer.

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