What emails will I receive?

Confirmations and updates for each stage of your booking, plus verification results.

You will get an email when

  • Your booking request is received
  • Your booking is confirmed or declined
  • Your gear is ready, out for delivery or handed over
  • Your rental is due back
  • Your return and inspection are complete
  • Your verification result is ready

Your booking page always shows the current status even if an email is delayed.

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If this did not answer your question, send us the details and we will reply to the email or number on your account. Include your booking reference for the fastest answer.